Comment the item's price and any identifying letter (Example: 18A). The first person to show up on my screen with the correct code will receive the item. There is no SOS, which means no requesting others to claim for you.

You may trade up any item for a more expensive item (Comment Example: Upgrade 50A). We won't encourage put-backs but will allow them before the live ends. 

Baskets will be posted on our website within 24 hours after live ends. Please checkout by Wednesday at 11:59 PT. 

If we do not hear from you within 48 hours, the basket will be assumed abandoned. Abandoned baskets will be returned to inventory, and those who abandon baskets will be blocked. We do not want this to happen! So please, please reach out to us if something comes up or circumstances change, and we will be happy to find a different solution. 

Once your basket is paid, we will pack your order. Our process time is 24-48 hours. After the TikTok Live, your package will be shipped to you within 3-4 days. We will email you your tracking number.

Shipping starts at $4.00 and increases based on weight (subscribers receive free shipping). Shipping time is around 3-5 business days. We only ship within the U.S. We are not responsible for lost, stolen, or damaged packages. If an item arrives broken, send me a picture on IG or email gemmybearcrystals@gmail.com, and I will refund your cost.

We do offer open baskets! Before the live ends, let us know if you want to keep your basket open. At any time, let us know when you would like to close your basket, and it will be shipped out with the next live orders. 

All sales are final after items are shipped. We do not accept returns and only refund items broken during shipping; damage claims must be submitted within 24 hours of the package’s arrival via IG or email. And please don't hesitate to contact us with any other issues with your order! Email: gemmybearcyrstals@gmail.com

GIVEAWAY WINNERS: During our Live Sales on TikTok we will be doing giveaways every 10k! Winning your first giveaway earns you a chain bracelet or necklace of your choice. Your following wins will earn you a charm of your choice.

PICKING CHARMS: There are two ways that you can view and choose your charm & chain. 1) After the live sale is done we can look over the charm & chain trays and help you find the perfect one. 2) Go to our IG and view our charm highlight section, take a screenshot and circle the charm or chain you would like and DM us the photo, along with the length you would like. It’s that easy!

PURCHASING: That’s right! You can also purchase charms and chains to make a full custimized bracelet or necklace. They can be purchased HERE on the website.

FREE Shipping and BOGO once a month! That's right! Buy One -- GET One 50% OFF every month! (The highest-priced item of the two will be invoiced.) No stacking of discounts and rewards.